Refund and Returns Policy

Thank you for shopping with Redwings16. Your satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

To be eligible for a return, your item must:

• Be unused, unworn, and in the same condition as when received.
• Be in its original packaging.
• Be returned within 14 days from the date of receipt.

Certain items are non-returnable, including:

• Sale items or clearance products.
• Gift cards.
• Personal care items (e.g., hygiene products).

2. Refunds

Once your return is received and inspected, we will notify you of the status of your refund via email.

• If approved, the refund will be processed and a credit will be applied to your original payment method within 7-14 business days.
• Shipping costs are non-refundable unless the return is due to a defect or error on our part.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@redwings16.com.

4. Return Process

1. Contact us at contact@redwings16.com to initiate a return.
2. Provide your order number and reason for the return.
3. Ship the item to the following address:

Redwings16
Rue perle de sahel
Khezama Est 3 – GP1
Sousse, Tunisia
Code Postale: 4051

5. Shipping Costs for Returns

• Customers are responsible for paying the shipping costs for returning items unless the item was received damaged or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

6. Cancellations

Orders can be canceled within 24 hours of placement by contacting contact@redwings16.com.

Contact Information

For any questions about refunds or returns, please reach out to us:

Email: contact@redwings16.com
Address: Rue perle de sahel, Khezama Est 3 – GP1, Sousse, Tunisia
Code Postale: 4051

Thank you for choosing Redwings16.